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  Time/system > General Terms >   


These general terms and conditions apply to all transactions in between Time/system International GmbH (TSI) and the purchaser. Stipulations that deviate from these general terms and conditions are only valid insofar as TSI has explicitly confirmed them in writing. Considering the above, the applicability of the terms and conditions as used by the purchaser are explicitly excluded.
No order submitted by the purchaser for the purchase of the goods shall be accepted until TSI has confirmed the receipt and the acceptance of the order.
The prices of the goods are exclusive of VAT, custom duties, delivery costs, insurances and any levies or taxes imposed by governments. TSI is not responsible for any of such additional charges. The purchaser is responsible for all of these expenses. The delivery costs will vary depending on the weight of the purchased goods and the country to which the goods are delivered.
All charges must be paid prior to delivery.
TSI remains the legal owner of the goods until full payment has been received from the purchaser.
TSI does not accept cheques. Payment is accepted via Bank transfer, Mastercard or Visa card.
Delivery time
TSI will deliver the order without delay. Orders shipped within Europe normally take 3 – 7 working days. Orders from outside Europe should arrive within 8 – 15 working days. Any claim for the delivery time shall never give the purchaser the right for compensation nor for annulment of the agreement, unless there is intentional or conscious recklessness on TSI’s part.
The transport of the goods is at the expense and the risk of the purchaser. If the delivery is made in instalments each instalment will be invoiced separately. Shipments shall only be insured at the request and at the expense of the purchaser. TSI will consider the given address valid until being informed of the new address in writing. All claims or expenses resulting from the change of the address being reported too late or incorrectly shall be at the expense of the purchaser.
The purchaser is responsible for checking the quantity and the quality of the goods delivered. The delivery shall be considered accepted if the purchaser does not file a claim in writing within 24 hours after the receipt of the goods. Small, in the trade common or technically unavoidable deviations with respect to colour, dimensions, finishing and quality shall never be a basis for filing a claim.
If the purchaser wishes to return the goods it must be done within 14 days after the receipt of the goods. The goods must be in their original condition, along with a copy of the invoice. After receiving an acceptable return TSI will refund the purchaser the value of the goods excluding delivery costs.
The address for returns is:
SRT International BV
Kartonbaan 5
9672 BP  Winschoten
The Netherlands
*It is recommended to obtain proof of postage.
Value Added Tax is charged on most goods and services within the European Union
We are required by law to collect VAT (if you are not a VAT registered company) on orders dispatched to addresses within the European Union.
Time/system goods are being sent from the main warehouse in the Netherlands therefore the VAT charge according to the European Union law will be a Dutch VAT.
Time/system International GmbH